Shipping policy

Shipping and mailing dates

For our U.S. customers

We pack your pieces here in Ontario and take our U.S. parcels to Buffalo in scheduled mailing runs. This helps us keep shipping affordable, and we take care of the cross-border arrangements before handing your parcel to USPS or UPS.

Our planned U.S. mailing dates through Christmas 2026, Lord willing:

  • Saturday, November 21
  • Friday, December 4
  • Thursday, December 17

These are planned mailing dates. Delivery time follows after we hand your parcel to the carrier. Orders placed between runs wait for an upcoming run, so the time from ordering to arrival includes both that wait and the carrier's transit time.

Runs depend on packing and customs clearance, and dates may change. We need to finalize each batch in advance. If you need a particular mailing run or a delivery date for a gift or occasion, please email support@thekeepingcompany.com so we can check what is possible. A faster shipping service does not automatically put an order on an earlier mailing run.

Why tracking may say “label created” or “awaiting item”

We may create shipping labels while preparing a batch, before the parcels are handed to the carrier. Receiving a tracking number does not necessarily mean your parcel is already in the mail. Tracking updates appear as the carrier receives and scans the parcel, and a first scan can sometimes be delayed.

Typical U.S. delivery times after carrier handoff

  • USPS Ground Advantage: usually 2–5 business days.
  • UPS Ground: usually 1–5 business days, depending on the destination.
  • USPS Media Mail, used for some eligible book orders: usually 2–8 business days.

These are estimates, not guaranteed arrival dates. Holidays and service delays can add time. Alaska, Hawaii, U.S. territories, and military addresses can take longer. Your tracking link will show the carrier's latest estimate when available. The November 21 run falls before American Thanksgiving; please check with us if you need an order by December 1. We cannot promise that every parcel mailed on December 17 will arrive before Christmas.

Canadian and international orders

Orders for Canadian and other international addresses ship from Ontario. The U.S. mailing-run schedule above does not apply to those destinations. Delivery time varies by service and destination. International deliveries may take longer than seven days.

We are unfortunately not able to ship to the UK at this time due to tax requirements. If you live in the UK, we can ship to friends or family in another destination we serve, who may be able to forward the parcel to you.

If you have a question about your order or tracking, just reply to your order email or contact support@thekeepingcompany.com. We're glad to help.