FAQs

How do I contact customer support? 

Please email support@thekeepingcompany.com with any questions or concerns you may have. We will respond within 1-2 business days.

Please do keep in mind that Caleb and Melba run The Keeping Company single handedly - every email you send is personally read by one of them, so your patience, grace, and kindness are deeply appreciated! 

What is The Keeping Company's return policy? 

We offer returns and refunds on unused items within 30 days of receipt. Please email support@thekeepingcompany.com to inquire about a return and to receive a return shipping label. We will issue a refund upon receipt of the returned items. 

 

Regarding Shipping: 

We ship to the United States, Canada, and all other countries except the UK.

We are unfortunately not able to ship to the UK at this time due to tax reasons. If you live in the UK and would like to purchase our products, we are happy to ship to friends or family who live anywhere else in Europe, Canada, or the US, who could possibly forward a package on to you. 

We ship using USPS and UPS, and shipping usually takes between 3 and 7 days once an order is fulfilled. Please keep in mind that fulfillment times vary depending on season - we hand pack all orders and take them across the border to the US in order to ship them out, so your package may not ship for several days to several weeks after you order. Current estimated shipping times are found on each product page.

Please be aware that fulfillment is currently postponed until September 15th. 

Shipping outside of Canada and the US can be pricey and take longer than 7 days. We do take a small loss on shipping on most international orders, so please rest assured, shipping is less than cost on international orders.

 

Regarding the Cradle to Cross Wreath: 

How do I use my wreath? 

The wreath is designed to be used in whatever way supports your family as you contemplate and celebrate Christ's birth, life, death, and resurrection. You can use a single candle that travels around the wreath as you count down to birthdays, Christmas, or Easter, or you can use multiple candles or a mixture of tapers and tealights, depending on your desired aesthetic. Please see our suggested use guide for more information. 

What size candles does the wreath use? 

The wreath is designed for 3/4 inch candles. We currently offer beautiful beeswax numbered candles that fit the wreath perfectly.  

What if my candles are too big? 

If you find that your candles are a bit too big, or that you want to size 7/8 inch candles to fit the wreath, you can either shave down the bottom of the candles or dip the bottom inch or so in boiling water in order to melt off a thin, uniform layer of wax. 

 

Where can I get the tray/Lazy Susan shown in some of the photos?  

A Lazy Susan similar to ours can be found on Amazon here.